Responsible Gaming at BitStarz

At BitStarz, we believe gambling should be a form of entertainment, providing a fun and exciting experience for all our players. However, we recognise that for a small number of individuals, gambling can lead to problems. We are committed to promoting responsible gaming and supporting our players to gamble safely and within their limits.

Recognising the Signs of Problem Gambling

It is important to be aware if gambling is causing harm to you or those around you. Consider the following questions:

Do you gamble more than you can afford to lose?
Do you find it difficult to control or stop your gambling?
Are you neglecting work, studies, family, friends, or personal needs because of gambling?
Does gambling make you feel worried, irritable, or depressed?
Do you need to gamble with larger amounts of money to achieve the same excitement?

If you answered yes to any of these questions, you may have a gambling problem. We encourage you to seek help and advice from reputable organisations such as GambleAware, GamCare, and Gordon Moody, which provide support and therapy for gambling-related issues.

Tips for Safe Gambling

Balance your gambling with other recreational activities.
Plan your gambling sessions in advance, deciding how much time and money you will spend.
Only bet with money you can afford to lose.
Take regular breaks and stop gambling if you feel frustrated.
Learn about the odds and risks involved in gambling.

Limits and Self-Exclusion

To help you maintain control over your gambling, BitStarz offers options for setting limits on your deposits, losses, and playing time. These tools are designed to help you gamble responsibly and avoid excessive losses.

If you feel that gambling is becoming a problem, you can choose to self-exclude temporarily or permanently. Self-exclusion means you will not be able to access your account or place bets for the duration of the exclusion period. This is an important step for those who need a break or wish to stop gambling altogether. You can find these self-exclusion options available on our platform.

Age Restrictions and Underage Gambling

BitStarz strictly enforces an age restriction policy. Only players aged 18 years or older are permitted to register and gamble on our platform. This is clearly stated in our Terms and Conditions, and we require explicit consent during registration to confirm your age.

Accounts found to belong to underage players will be permanently blocked, and any winnings forfeited. We take this matter seriously to protect minors from the risks associated with gambling.

Protecting Underage Members in Your Household

Ensure that underage individuals cannot access your computer when casino software is running.
Protect your account with a password that is not known to others.
Do not allow underage persons to participate in any gambling activity.
Keep all payment methods, including crypto-wallets and cards, out of reach.
Do not save passwords on your computer.
Consider using internet filters such as CyberPatrol and Net Nanny to reduce the risk of underage gambling at home.

Account Security and Safety Tools

We prioritise the security of your account and personal information. When registering, you must provide accurate and complete details, and we may request proof of age and identity to verify your information. We recommend using strong passwords and enabling two-step verification where available.

Never share your login details with others, and notify us immediately if you suspect your account has been compromised. We also advise disabling automatic password saving in browsers to prevent unauthorised access.

Support and Assistance

If you have any questions or concerns about responsible gaming, or if you need support, our dedicated customer service team is available to help. You can contact our support via email or live chat for guidance and assistance.

Remember, gambling should always be enjoyable and within your control. BitStarz is committed to providing a safe and responsible gaming environment for all players.